Gardener Chessington Accessibility Statement

We are committed to making the Gardener Chessington area welcoming and usable for everyone. This statement explains how our gardening services across the Chessington community address accessibility, how we design online and printed materials for inclusive use, and the approaches we take to support people who rely on assistive technology. Our goal is to provide clear access to service information, bookings and practical advice across the local Gardener Chessington network.

Our online presence and public-facing materials are developed with reference to the WCAG 2.1 AA success criteria. That includes semantic structure, meaningful headings, descriptive link text, and consistent navigation. We emphasise readable content and predictable layouts so residents and professional gardeners in and around Chessington can find and use information without confusion.

We design for screen-reader support across popular platforms. Compatibility is maintained with NVDA, JAWS, VoiceOver and mobile screen readers on Android and iOS. Proper ARIA roles and landmarks are used, form controls are labelled explicitly, and images and controls include descriptive text alternatives to assist users who depend on audio feedback or keyboard-driven exploration.

Keyboard navigation is supported throughout our booking flows and informational pages. Every interactive element—links, buttons, form fields and dialogs—is reachable via keyboard only, with logical tab order and clear focus indicators. Where custom components are required we add accessible keyboard behaviours and announceable states so users can operate tools without a mouse when engaging with Gardener Chessington services.

Accessibility is integrated into our maintenance and testing regime. The Gardener in Chessington team conducts automated checks, manual keyboard and screen-reader tests, and periodic audits to find and fix regressions. We also work with local community groups to test real-world scenarios, ensuring the accessibility of scheduling, service descriptions, and on-site instructions for gardeners and customers across the Chessington area.

We know that some users need information in alternate formats. On request we can provide large print, plain text extracts, simplified summaries, or phone-assisted support arranged by appointment. We try to respond to reasonable accessibility requests in a timely way and to provide materials in a format that meets the individual's needs.

Key accessible features and supports

• WCAG 2.1 AA principles applied to structure, contrast and navigation
• Screen-reader compatibility and labelled controls for clarity
• Full keyboard navigation, visible focus, and skip links for faster access
• Clear headings, consistent link text and concise content for easier scanning
• High contrast verification and scalable text to assist low-vision users

If you need specific adjustments or accessible versions of materials related to Gardener Chessington activities, please request them. While we cannot publish personal contact details in this statement, accessible contact channels are available via our normal customer routes and staffed outlets in the local area. When making a request, let us know the format you prefer and any assistive technology you use so we can respond effectively.

Staff training and continuous improvement are central to our approach. Team members working across the Chessington gardening area receive ongoing instruction on inclusion, assistive technologies, and respectful communication. Where you report an accessibility issue, please include the page or location, the problem you encountered and the device or assistive tool used; this helps our technicians reproduce and fix issues more quickly. We are committed to monitoring updates to standards and applying improvements to our booking and service interfaces.